FAQ
- Who is Candymachines.com?
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Welcome to candymachines.com. For over 50 years, our family-owned and operated business has been specializing in the distribution of vending machines , gumball machines , gumballs , candy, and other bulk vending supplies . Candymachines.com has a great variety of vending machines and products, providing you with solutions for all your bulk candy vending needs.
- What Are My Shipping Charges?
- Shipping charges will be added at check out based upon weight/size of your order and destination zip code. Our website will provide the best rate possible based on your location. If you'd like an exact price, add all items to your cart and proceed with checkout. You will be shown the total shipping cost prior to payment being required. You can also E-mail sales@candymachines.com or call us at 800-853-3941 to assist you with calculating your shipping amount. If the shipping charge is $0.00, your actual shipping charges will be added based upon weight/size of your order and destination zip code. Email sales@candymachines.com or call us at 800-853-3941 if you need this amount prior to shipment.
- How Long Will it Take to Receive My Order?
- Order processing is generally done within 24-72 hours of receipt of your order. Shipping time will vary depending on items ordered and your location. A confirmation email stating the estimated production time will be sent to you within 48 hours of your order being placed.
- What is the Warranty Policy?
- Please refer to product detail pages for warranty information on specific item/machine.
- Our Mechanical Rhino vending machines carry a one-year warranty against manufacturer’s defects on the coin mechanisms.
- Shipping charges may apply.
- What is Your Return/Cancellation Policy?
- Some items can be returned for a refund within 30 days, subject to a 10-25% restock fee, depending upon the item. You will also be responsible for the original and return shipping cost. Food products (gumballs, candy, etc) and any made-to-order machines or customized items are not eligible for return or refund.
- Any issues/concerns with your order (damage, missing items, incorrect items, etc) must be reported within 30 days from the date it is received.
- Please call 800-853-3941 to verify return eligibility or for a Return Authorization.
- You can also email support@candymachines.com.
- Coupons and Promotions
- A max discount applies for coupons. One Coupon code per order unless otherwise noted. We reserve the right to not sell any products below our cost, and to limit quantities as necessary.
Price and Other Listing Errors
Listing errors are incorrect details about the product or pricing in item listings.
Some of the product details that may contain errors are:
- The item’s price
- The images or description (color, size, features, etc.)
- Quantity or what’s included
If we catch a listing error while processing your order, we'll cancel your order.
- Canceling your order is the last thing we want to do, but it may be necessary when we find listings with incorrect details.
- If we need to cancel your order, we'll send you an email with the reason for cancellation.
We reserve the right to cancel item(s) and orders in accordance with our Terms of Use.